Notice to Policy Holders - Effective from 11 June 2024 - Learn more

Change the way this site looks

If you are having trouble reading this website you can change the way it looks. To find out more about the standards we work to please read our accessibility statement.

The settings available differ from browser to browser, but most browsers offer some or all of the following:

Change the font size
You can adjust the size of nearly all the text on this website by using the font size setting in your browser. This setting is found in the ‘View’ menu of most browsers.

Other text and colour changes
Some browsers allow you to change the default font and background colours you use. These settings are usually found in the ‘Options’ or ‘Preferences’ menus.

Use a ‘plain’ layout
Many browsers allow you to strip a web page of all layout and styling by turning off the website ‘style sheets’. If your browser supports this setting you will most likely find it in the ‘View’ menu.

Keyboard access
Most browsers let you skip from link to link using the TAB key. The current link will be highlighted in yellow. To move backwards, hold down SHIFT and press the TAB key. At the top of each page there is a selection of links to the main parts of the page (navigation, content, search etc). These links are hidden until they are skipped to, at which point they appear in a yellow box at the top left of the page.

Access Keys
Access Keys are keyboard shortcuts to common pages on a website. This website does not use Access Keys because evidence suggests that they interfere with the keyboard controls of many browsers and screen readers.

Accessibility software
JAWS is a screen reader for Windows. A time-limited, downloadable demo is available. Lynx is a free text-only web browser for blind users with refreshable Braille displays. Opera is a visual browser with many accessibility-related features, including text zooming, user stylesheets and image toggle. A free downloadable version is available. It is compatible with Windows, Macintosh, Linux, and several other operating systems.

What are PDFs and how do I read them?

What are PDFs and how do I read them?
PDF stands for Portable Document File. You need a plug-in called Adobe Acrobat Reader to view these files which you can download for free from Adobe’s website. Users who have concerns about accessibility should visit Adobe’s accessibility website. Recent versions of Acrobat Reader have a Read Out Loud facility, which can be found under the View menu.

You may experience some slight delay in the answering of telephone calls. If the matter is not urgent then please leave a message on our enquiries e-mail, which will be monitored, and we will be back to you as soon as possible – don’t forget you can take out and renew your insurance online.

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